Tradly GrowthKit platform
Customer engagement features for the work after every signal
When someone abandons checkout, completes an order, submits feedback, or joins a marketplace, your team needs a useful next step. GrowthKit brings forms, audiences, email campaigns, workflows, and analytics together so commerce teams can plan that follow-up in one place.
Start with the customer job
Choose the part of the journey you need to improve. Confirm your data source, event availability, consent rules, and plan before you design an automation around a capability.
Collect useful customer signals
Create feedback forms and surveys for the moments when a customer can give you a meaningful answer. Use a shareable link or QR code for in-person touchpoints, then keep responses available to your team.
Turn customer events into next steps
Use event-driven workflows to begin a journey, wait, evaluate a condition, and send a message or route work. Start from events your connected application actually provides; confirm them in the workflow event catalog before relying on a trigger.
Send relevant email campaigns
Plan one-time campaigns and workflow emails around a clear customer need. Keep service updates distinct from promotional marketing, and apply the recipient's consent and suppression status before sending.
Organize audiences around customer context
Use audience data to distinguish who a message is for and why they should receive it. Keep buyer and seller journeys separate, and use only attributes and events your account has collected reliably.
Connect feedback collection to follow-up
Collect NPS, CSAT, or open-ended feedback with a form, then make the response visible to the right owner. Choose follow-up rules that fit the workflow conditions available in your tenant; keep a human review step where scoring-based automation is not configured.
Learn from campaign and response results
Review campaign and form activity alongside the outcome you wanted: a completed setup, a resolved issue, a second purchase, or a useful answer. Compare consistent groups over time instead of treating opens or a single score as proof of impact.
See how the pieces fit together
These guides begin with a real team problem, map the steps and safeguards, then show where GrowthKit can support the work.
Online store follow-ups
Plan cart, first-purchase, repeat-purchase, and post-purchase feedback journeys around the store events and permissions you can verify.
Feedback to action
Choose a survey, collect a response, route it, and close the loop with the customer and your team.
Marketplace communication
Coordinate buyer and seller journeys while keeping service updates, seller activation, and marketing campaigns clear.
Check fit before you automate
A platform can only trigger the journey your data and integrations make possible. Before launch, verify the event appears in your tenant, test its payload, check who is eligible to receive email, and confirm that a completed or canceled action exits the workflow correctly.
A practical first pilot
- 1Choose one customer moment and one outcome.
- 2Test a real event with an internal contact.
- 3Check suppression, duplicate events, and exit paths.
- 4Review customer outcomes before expanding.